Store Manager

  • Warrington
  • Warrington, United Kingdom

Store Manager

Job description

We are currently recruiting for a Store Manager in our Warrington store.  Mococo Store Managers lead their teams to provide the highest level of service to the customer, creating the Mococo ‘experience’ in a warm and welcoming environment.

Hours:  32



  • Ensure customer service is of the highest standards at all times from all members of the team
  • Effectively manage the day to day operational and staffing requirements of the store
  • Motivate the team to achieve store targets through effective customer service and selling techniques
  • Create an engaging environment for customers, ensuring complaints are managed in a calm, efficient and helpful manner
  • Promote the Company values to the team and lead by example
  • Ensure staff rotas are prepared and communicated, with optimum cover during peak trading periods
  • Ensure inductions are completed for all new members of staff, with any ongoing training needs identified
  • Ensure the store maintains excellent visual presentation which is consistent with Company guidelines
  • Maintain a healthy and  safe environment, ensuring the store is compliant with all health and safety regulations and Company policies
  • Daily opening and closing of the store, ensuring all employees adhere to security
  • Promote the Company values to the team and lead by example



  • Passionate about jewellery and excellent customer service skills
  • Excellent communication, organisational and problem solving skills
  • Understanding store targets and the drivers behind them
  • Must have previous retail management experience working for a luxury high street brand
  • Sound judgement with confident decision making
  • Ability to implement procedural change
  • Ability to coach and give feedback effectively and honestly
  • Must be able to work as part of a team
  • Well presented with a positive, pro-active and professional approach
  • Educated to a good standard in both numeracy and literacy
  • Experience in the use of Microsoft Office packages and EPOS systems


Generous Staff Discount (following probation period), Contributory Pension Scheme,

28 days holidays (including statutory days)

CLOSING DATE   31st May 2019

We cannot always respond to each application.  If you do not receive a reply to your application, you have unfortunately, on this occasion, been unsuccessful.  If we receive a high volume of applications we may close this vacancy prior to the published expiry date.